Appointment confirmed
Sent when a job is scheduled or rescheduled.
Your plumbing appointment is confirmed for {{window}}. Reply if you need gate or access instructions updated.
MessagesJob Status Updates: Automatically send customer texts when the technician is on the way, has arrived, or the job is completed.
Customer SMS workflow
Status-triggered customer texts are visible, believable, and tied directly to jobs and invoices so the communication story lands during the demo.
Templates
Auto-send message library
Notification Templates: Define the exact text that is sent when an appointment is confirmed, a technician is on the way, work is completed, or payment is received.Templates are already framed around plumbing service milestones.
Technician dispatched
Sent when the dispatcher releases the job to a technician.
{{technician}} has been dispatched and is heading toward your service area.
Technician on the way
Sent when the technician begins travel to the address.
Your plumber is on the way and is expected to arrive within {{eta}}.
Technician arrived
Sent when the truck has reached the property.
{{technician}} has arrived and is checking in for your plumbing service now.
Work completed
Sent after field work is finished.
Your service is complete. We have wrapped up the job and the office can issue the invoice now.
Invoice sent
Sent when the office sends the invoice.
Your service is complete. Your invoice is now available and can be paid online.
Payment received
Sent after the invoice is paid.
Payment received. Thank you for choosing Peanut Plumbing LLC.
Review request
Sent after payment so the office can turn closeout into reputation growth.
Thanks again for trusting Peanut Plumbing. If we earned it, please leave a quick Google review here: {{reviewLink}}
Follow-up reminder
Sent when the team is waiting on parts, approval, or a return visit.
We have flagged your service for follow-up and our office will reach out with the next appointment window shortly.
Delivery History
Messages sent
Messages Sent: Gives dispatch and office staff proof that the customer communication workflow is working and logged.Recent job-triggered texts across the customer base.
James Holloway
Denise Carter has been dispatched and is heading toward your service area.
Apr 16, 11:12 AM
Nina Flores
Your plumber is on the way and is expected to arrive within 20 minutes.
Apr 16, 5:04 PM
Sarah Whitmore
Your service is complete. We have wrapped up the job and the office can issue the invoice now.
Apr 16, 1:43 PM
Sarah Whitmore
Payment received. Thank you for choosing Peanut Plumbing LLC.
Apr 16, 2:05 PM
Parkside Lofts HOA
We have flagged your service for follow-up and our office will reach out with the next appointment window shortly.
Apr 16, 2:06 PM
Luna Property Group
Your plumbing appointment is confirmed for 10:00 AM - 1:00 PM. Reply if you need gate or access instructions updated.
Apr 15, 8:23 PM
Opt-in Status
Customer preferences
SMS Opt-In: Controls whether job status texts can be sent automatically to each customer.The demo includes both opted-in and opted-out contacts.
Sarah Whitmore
SMS preferred
Harbor Crest Realty
Email preferred
James Holloway
Phone preferred
Luna Property Group
Email preferred
Olivia Grant
SMS preferred
Bayline Dental
Phone preferred
Nina Flores
SMS preferred
Mason Clarke
SMS preferred
Workflow
How the messaging loop works
Messaging Workflow: Explains how dispatch, field, and billing actions automatically keep the customer informed.Presentation-ready explanation of the operational value.
Scheduled jobs send a confirmation text with the arrival window.
Technician buttons trigger on-the-way, arrived, and completed updates.
Invoice sent and payment received updates keep the customer journey closed-loop.